Booking Conditions

LINDFORD HOUSE HOLIDAY COTTAGES

LINDFORD HOUSE COVERACK CORNWALL TR12 6SG
Telephone: 01326 280454.
E-mail Cottages@Lindfordhouse.com

PRICES

Prices quoted are per property per week and include heating ,electricity and bed linen, plus there is a non refundable booking fee of £32.00. Bookings are made on a weekly basis with arrival any time after 3.00 pm and departure by 10.00 am on the final day (unless stated otherwise). For out of season bookings, it may be possible to change arrival and departure days.

GENERAL

Please inform us of the number of people who will be staying in the property. The total number of people staying in the property will not exceed the number of beds indicated for that property in the accommodation details and the total number of people occupying the property must not exceed that stated on the booking form. Tents must not be pitched in any of the gardens of any property let by Lindford House Holiday Cottages. If the conduct of any member of the party is prejudicial to the well-being either of other visitors or the property itself, then we may repossess the property without notice. Guests should not smoke in the accommodation & we regret that unless otherwise specified, we do not take pets. The facilities in all our properties are not available for people who are not booked in with us.
Lindford House Holiday Cottages will need access to all properties for essential maintenance/gardening/window cleaning and any deliveries etc. The photographs on our website can alter from time to time, if a property is refurbished or redecorated then the photos on the web page may alter slightly. Guests personal clothing and other personal items are not insured for theft or damage or loss.

Once a booking has been made with Lindford House Holiday Cottages all booking information will be sent to you by email or by normal post if requested.

Arrival and departure times.

Most of our properties are  arrival on your first day from 3.00pm on wards and departure on your last day is by 10.00am.  Other properties may have slightly different arrival and departure times, this information will be sent to you or is available from us on request. These times must be adhered to allow house keeping time to get the property ready.

PAYMENT

Payment may be made by cheque drawn on a UK Bank/Building Society. Please make cheques payable to Lindford House Holiday Cottages at Lindford House, Penhallick, Coverack, Helston, Cornwall TR12 6SG. Payment can also be made by using online banking. Payment by credit card is not accepted. Please fill in and send the online booking form, telephone or e-mail to provisionally book the accommodation. This provisional booking will be held for seven days, during which time, a non-refundable deposit of one third of the holiday price is required plus a booking fee of £32.00, if the deposit and booking fee is not received within these seven days, the provisional booking will be cancelled. By paying the deposit or booking fee, the client (The person who made the booking) acknowledges that he or she agrees to these Conditions of Booking and the full amount will be required. The balance of the rent is due, without reminder, six weeks before the commencement of the holiday. If the balance payment is not paid in full by the due date then the client (The person who made the booking) will be deemed to have cancelled their booking and the Deposit Payment and Booking Fee will be retained by Lindford House Holiday Cottage and the client (The person who made the booking) will remain liable to pay the balance of the rent.
We strongly recommend holiday cancellation insurance.
The full price plus any booking fee must be paid before the property is made available.
We send e mail receipts for all payments.

There will be an extra charge for any additional cleaning of the property if not left in a satisfactory condition and all breakages and damage to the property and it’s contents must be paid for. We ask that you leave the property in the same condition as you found it.

CANCELLATION

In the event of cancellation, the balance of the rent is still payable six weeks before the commencement of the period booked. We will do our best to obtain a replacement booking and if we succeed, we will return the payment made, less the booking fee and any costs incurred in re-letting. We strongly recommend holiday cancellation insurance.

NON AVAILABILITY OF PROPERTY

If the property is not available due to damage to the property (for example fire damage, flood) on the days booked, all payments will be refunded in full after all money paid to owners has been recovered, but we shall not be liable for any further claims.

Housekeeping

Your holiday property will have undergone a thorough clean prior to your arrival as it would normally. In return we would ask that you leave the property clean and tidy on your departure. We cannot and do not guarantee properties are free from infection, however, we do expect them to be cleaned and maintained to the usual high standard.

Illness During Your Stay


What you need to do if you fall ill with
COVID-19 symptoms whilst visiting

What you need to do if you fall ill with
COVID-19 symptoms whilst visiting

If you feel unwell and experience any COVID-19 symptoms you must:
If you develop COVID-19 symptoms during your visit, do not ignore or try to hide your symptoms. It is important you act quickly to help yourself and protect those around you. It is your responsibility to stay safe and keep others safe.

Stay indoors and self-isolate and arrange a test using your holiday address

Do not ignore your symptoms: self-isolating and getting tested quickly is the best way that you can stay safe and protect others.

You MUST notify your accommodation provider.
Lindford House Holiday Cottages:  01326 280454
email: cottages@lindfordhouse.com

If you need medical advice while you wait for your test results please contact your regular (home) GP or call 111.

If you are staying or travelling with others, they must also self-isolate and take appropriate action based on your test result.

How do I book a test?

Online: www.nhs.uk/coronavirus
Call: 119

Please use the address of your holiday destination:

Test results are issued by text or email so you do not need to wait for your results if you are due to return home before your result may arrive. You must return home the most direct way and do not use public transport.

COVID-19 symptoms are:

A new, continuous cough, High temperature

A loss or change to your sense of smell or taste

What should I do if my test is positive?

If you feel well enough to travel and do not need to use public transport, you should return home as quickly and directly as you can

If you feel so unwell that you cannot travel or cannot avoid public transport, you should continue to isolate and call 111 for further advice

It is important that you do not use public transport. You must also tell your accommodation provider that you have tested positive.

If you are unwell and cannot return home, you will be expected to pay all costs to your accommodation provider.

My test was negative, can I stay?

Stay and enjoy your visit as planned but if you need medical assistance please call your own regular GP or 111.

Who to contact if you’re unwell?

If you are ill and need medical advice,

call 111 or your own GP

In the event of a medical emergency, call 999

Produced in partnership with the
COVID-19 Health Protection Boards of
Devon & Torbay, Cornwall & Isles of
Scilly, Dorset, Somerset and Plymouth

Further advice on COVID-19:                                   NHS: nhs.uk/conditions/coronavirus-covid-19

 

 

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