Latest Corona Virus information:-
This page was uploaded on 21st March 2020.
Update: 15th June 2021
You can still book a holiday Please see the details below, which is based on the
latest government guidance:
Holidays starting between 17th May – 18th July (up to two households)
Holidays starting on or after 19th July (no restrictions on the number of households)
If you are due to arrive on or after 17th May but before 19th July,
Your holiday can still go ahead. Mixing of up to two different households indoors will be allowed.
If you are due to arrive on or after 19th July.
Your holiday can still go ahead. There will be no restrictions on the number of households mixing.
If you cancel your holiday.
If you choose to cancel a holiday that falls outside of the restricted dates, normal cancellation terms will apply:-
You can get in touch with us by emailing email@example.com or phoning 01326 280454.
All our holiday properties now have the NHS QR code, all visitors can now scan the QR code when they arrive, using the NHS COVID-19 app. This is to help trace and stop the spread of coronavirus (COVID-19).
We hope our most frequently asked questions will provide you with some clear answers relating to your upcoming holiday.
What happens if I have a booking with you and the government enforces further travel restrictions?
If you are not able to travel due to government restrictions in the UK, you will be eligible for a refund. Rest assured, we are adapting to any changes made by the government and will be in touch with you to help if your holiday is affected.
Please note; this does not affect our standard booking or cancellation terms as the accommodation is still available for you.
Can I cancel my holiday?
If you choose to cancel a booking that falls outside of the restricted lockdown dates, our normal cancellation terms will apply.
What extra precautions are you taking for my stay?
The changeover period has been extended to allow housekeepers to carry out extra cleaning in accordance with industry guidelines for this situation. Arrival time will now be 4pm. Departure time will now be 10am, these times vary from property to property.
For people who have a holiday booked with us that is more than 28 days away can we ask you to please email firstname.lastname@example.org with your queries rather than phoning us so we can help guests with more imminent bookings over the phone. We will reply to your emails as soon as we can. Thank you for your patience and understanding.
We understand that the uncertainty surrounding Coronavirus (Covid-19) is prompting questions regarding travel in the UK.
We will continue to do everything we can to help you and if you have any further questions please do not hesitate to get in touch on 01326 280454 or email email@example.com
Can I change my booking to another date?
For holidays that are paid in full and you would like to change the dates of your holiday to different dates we will simply need to contact the owners and ask if they’d be happy for us to do so for you. This is at the owner’s discretion. We will not be making any charges for transferring bookings for those holidays where we are able to transfer dates. If there is an increase in price, you will just need to pay the difference. We are only changing booking dates for bookings that are due while the government travel restrictions are in place.
How is Covid-19 going to affect my holiday if there are travel restrictions?
With travel restriction in place, you will need to contact us and get your cottage booking moved to a later date this year.
email to : firstname.lastname@example.org
Will my insurance cover me if I’m not able to travel?
We advise you get in touch with your insurer directly to answer any questions you may have regarding your policy. If you do not have travel insurance, please contact us and we will endeavour to rearrange your holiday dates, if possible (see above).
What happens if I want to cancel my holiday?
Please get in touch and we will see how we can help with any questions or concerns you have regarding your holiday. Our usual booking conditions apply. If you would like to read our booking conditions and cancellation policy please CLICK HERE
Your holiday property will have undergone a thorough clean prior to your arrival as it would normally. In return we would ask that you leave the property clean and tidy on your departure. We cannot and do not guarantee properties are free from infection, however, we do expect them to be cleaned and maintained to the usual high standard