Corona Virus

Latest Corona Virus information:-


This page was uploaded on 21st March March 2020.
Page updated 23rd June 2020.

We will now be taking bookings for holidays starting from 4th July 2020 as the government have now lifted the travel restrictions.

On the 23rd March 2020, Prime Minister Boris Johnson addressed the nation and issued an instruction that everyone is to remain in their homes.
Therefore, for people who do not have holiday cancellation insurance and are due to start their holiday and have paid in full for their booking, should at the cottage owner’s discretion, be able to change their booking to a date later this year (2020), or the same date next year (2021), You are able to do this by sending us an email with your preferred dates for this year. email: cottages@lindfordhouse.com 

We’d like to reassure you that we are doing everything we can to support both guests and owners. For more guidance we advise you to read the information on the government or NHS website.

For people who have a holiday booked with us that is more than 28 days away can we ask you to please email cottages@lindfordhouse.com  with your queries rather than phoning us so we can help guests with more imminent bookings over the phone. We will reply to your emails as soon as we can. Thank you for your patience and understanding.

We understand that the uncertainty surrounding Coronavirus (Covid-19) is prompting questions regarding travel in the UK. We hope our most frequently asked questions will provide you with some clear answers relating to you and your upcoming holiday.

We will continue to do everything we can to help you and if you have any further questions please do not hesitate to get in touch on 01326 280454 or email cottages@lindfordhouse.com 

Can I change my booking to another date?

For holidays that are paid in full and you would like to change the dates of your holiday to different dates we will simply need to contact the owners and ask if they’d be happy for us to do so for you. This is at the owner’s discretion. We will not be making any charges for transferring bookings for those holidays where we are able to transfer dates. If there is an increase in price, you will just need to pay the difference. We are only changing booking dates for bookings that are due while the government travel restrictions are in place.

How is Covid-19 going to affect my holiday if there are travel restrictions?

With travel restriction in place, you will need to contact us and get your cottage booking moved to a  later date this year.
email to : cottages@lindfordhouse.com 

Will my insurance cover me if I’m not able to travel?

We advise you get in touch with your insurer directly to answer any questions you may have regarding your policy. If you do not have travel insurance, please contact us and we will endeavour to rearrange your holiday dates, if possible (see above).

What happens if I want to cancel my holiday?

Please get in touch and we will see how we can help with any questions or concerns you have regarding your holiday. Our usual booking conditions apply. If you would like to read our booking conditions and cancellation policy please CLICK HERE

Housekeeping.
Your holiday property will have undergone a thorough clean prior to your arrival as it would normally. In return we would ask that you leave the property clean and tidy on your departure. We cannot and do not guarantee properties are free from infection, however, we do expect them to be cleaned and maintained to the usual high standard.

Illness During Your Stay.

What you need to do if you fall ill with
COVID-19 symptoms whilst visiting

What you need to do if you fall ill with
COVID-19 symptoms whilst visiting.

If you feel unwell and experience any COVID-19 symptoms you must:
If you develop COVID-19 symptoms during your visit, do not ignore or try to hide your symptoms. It is important you act quickly to help yourself and protect those around you. It is your responsibility to stay safe and keep others safe.

Stay indoors and self-isolate and Arrange a test using your holiday address.

Do not ignore your symptoms: self-isolating and getting tested quickly is the best way that you can stay safe and protect others.

You MUST notify your accommodation provider.
Lindford House Holiday Cottages:  01326 280454.
email: cottages@lindfordhouse.com

If you need medical advice while you wait for your test results please contact your regular (home) GP or call 111.

If you are staying or travelling with others, they must also self-isolate and take appropriate action based on your test result.

How do I book a test?

Online: www.nhs.uk/coronavirus
Call: 119

Please use the address of your holiday destination:

Test results are issued by text or email so you do not need to wait for your results if you are due to return home before your result may arrive. You must return home the most direct way and do not use public transport.

COVID-19 symptoms are:

A new, continuous cough,  High temperature

A loss or change to your sense of smell or taste

What should I do if my test is positive?

If you feel well enough to travel and do not need to use public transport, you should return home as quickly and directly as you can

If you feel so unwell that you cannot travel or cannot avoid public transport, you should continue to isolate and call 111 for further advice

It is important that you do not use public transport. You must also tell your accommodation provider that you have tested positive.

If you are unwell and cannot return home, you will be expected to pay all costs to your accommodation provider.

My test was negative, can I stay?

Stay and enjoy your visit as planned but if you need medical assistance please call your own regular GP or 111.

Who to contact if you’re unwell?

If you are ill and need medical advice,

call 111 or your own GP

In the event of a medical emergency, call 999.

Produced in partnership with the
COVID-19 Health Protection Boards of
Devon & Torbay, Cornwall & Isles of
Scilly, Dorset, Somerset and Plymouth

Further advice on COVID-19:                                   NHS: nhs.uk/conditions/coronavirus-covid-19

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