Covid Update

Latest Corona Virus information:-


This page was uploaded on 21st March March 2020.

Last page update 22nd October 2020.

All our holiday properties now have the NHS QR code, all visitors can now scan the QR code when they arrive, using the NHS COVID-19 app. This is to help trace and stop the spread of coronavirus (COVID-19).

9th September update.

We are aware of the government announcement regarding social gatherings of more than 6 people from different households. If you are concerned that this may affect your booking, please click on the link below to enable you to read the new Government rules announced on 9th September 2020:-

https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do

You can get in touch with us by emailing cottages@lindfordhouse.com or phoning 01326 280454

Update: 22nd October 2020

Please check the latest government advice to find out what restrictions are in place for the area in which you live. If you’d like specific travel guidance within each tier, please follow the links below:

Covid alert level: Tier 1.

Covid alert level: Tier 2.

Covid alert level: Tier 3.

This will advise you on restrictions in regards to travel and social gatherings. If you are concerned that this may affect your booking, please get in touch by emailing hello@classic.co.uk or phone 01326 280454.

We hope our most frequently asked questions will provide you with some clear answers relating to your upcoming holiday.

Can I still place a booking with you? 

Yes, you can! All bookings from the 4 July can go ahead, following the latest government update. We will continue to monitor the guidelines and will adapt to any changes accordingly. 

If you’d like to book one of our cottages, the best way to do this is to take a look at our collection online to find the perfect place for your next holiday. Our website has live availability and a simple reservation and booking service so you can secure your preferred property and dates in just a few clicks. If you have any further questions, we are here to help. 

I have a booking with you, what do I do?

Your holiday is still available to you. Should the government provide any updates that would affect your holiday directly we will get in touch with you.

What happens if I have a booking with you and the government enforces further travel restrictions?

If you are not able to travel due to government restrictions, you will be eligible for a transfer to another date. Rest assured, we are adapting to any changes made by the government and will be in touch with you to help if your holiday is affected.

What happens if we have a booking where more than one household is planning to stay?

For the latest government advice click on the link below:-
https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do

Please note; this does not affect our standard booking or cancellation terms as the accommodation is still available for you.
https://www.lindfordhouse.com/booking-conditions/

 

Can I cancel my holiday?

If you choose to cancel a booking that falls outside of the restricted lockdown dates, our normal cancellation terms will apply.
https://www.lindfordhouse.com/booking-conditions/

What extra precautions are you taking for my stay?

The changeover period has been extended to allow housekeepers to carry out extra cleaning in accordance with industry guidelines for this situation. Arrival time will now be 4pm. Departure time will now be 10am, these times vary from property to property. 

For people who have a holiday booked with us that is more than 28 days away can we ask you to please email cottages@lindfordhouse.com  with your queries rather than phoning us so we can help guests with more imminent bookings over the phone. We will reply to your emails as soon as we can. Thank you for your patience and understanding.

We understand that the uncertainty surrounding Coronavirus (Covid-19) is prompting questions regarding travel in the UK. 

We will continue to do everything we can to help you and if you have any further questions please do not hesitate to get in touch on 01326 280454 or email cottages@lindfordhouse.com 

Can I change my booking to another date?

For holidays that are paid in full and you would like to change the dates of your holiday to different dates we will simply need to contact the owners and ask if they’d be happy for us to do so for you. This is at the owner’s discretion. We will not be making any charges for transferring bookings for those holidays where we are able to transfer dates. If there is an increase in price, you will just need to pay the difference. We are only changing booking dates for bookings that are due while the government travel restrictions are in place.

How is Covid-19 going to affect my holiday if there are travel restrictions?

With travel restriction in place, you will need to contact us and get your cottage booking moved to a  later date this year.
email to : cottages@lindfordhouse.com 

Will my insurance cover me if I’m not able to travel?

We advise you get in touch with your insurer directly to answer any questions you may have regarding your policy. If you do not have travel insurance, please contact us and we will endeavour to rearrange your holiday dates, if possible (see above).

What happens if I want to cancel my holiday?

Please get in touch and we will see how we can help with any questions or concerns you have regarding your holiday. Our usual booking conditions apply. If you would like to read our booking conditions and cancellation policy please CLICK HERE

Housekeeping.
Your holiday property will have undergone a thorough clean prior to your arrival as it would normally. In return we would ask that you leave the property clean and tidy on your departure. We cannot and do not guarantee properties are free from infection, however, we do expect them to be cleaned and maintained to the usual high standard.

Illness During Your Stay.

What you need to do if you fall ill with
COVID-19 symptoms whilst visiting.

What you need to do if you fall ill with
COVID-19 symptoms whilst visiting.

If you feel unwell and experience any COVID-19 symptoms you must:
If you develop COVID-19 symptoms during your visit, do not ignore or try to hide your symptoms. It is important you act quickly to help yourself and protect those around you. It is your responsibility to stay safe and keep others safe.

Stay indoors and self-isolate and Arrange a test using your holiday address.

Do not ignore your symptoms: self-isolating and getting tested quickly is the best way that you can stay safe and protect others.

You MUST notify your accommodation provider.
Lindford House Holiday Cottages:  01326 280454.
email: cottages@lindfordhouse.com

If you need medical advice while you wait for your test results please contact your regular (home) GP or call 111.

If you are staying or travelling with others, they must also self-isolate and take appropriate action based on your test result.

How do I book a test?

Online: www.nhs.uk/coronavirus
Call: 119

Please use the address of your holiday destination:

Test results are issued by text or email so you do not need to wait for your results if you are due to return home before your result may arrive. You must return home the most direct way and do not use public transport.

COVID-19 symptoms are:

A new, continuous cough,  High temperature,

A loss or change to your sense of smell or taste

What should I do if my test is positive?

If you feel well enough to travel and do not need to use public transport, you should return home as quickly and directly as you can.

If you feel so unwell that you cannot travel or cannot avoid public transport, you should continue to isolate and call 111 for further advice

It is important that you do not use public transport. You must also tell your accommodation provider that you have tested positive.

If you are unwell and cannot return home, you will be expected to pay all costs to your accommodation provider.

My test was negative, can I stay?

Stay and enjoy your visit as planned but if you need medical assistance please call your own regular GP or 111.

Who to contact if you’re unwell?

If you are ill and need medical advice,
call 111 or your own GP.

In the event of a medical emergency, call 999

Produced in partnership with the
COVID-19 Health Protection Boards of
Devon & Torbay, Cornwall & Isles of
Scilly, Dorset, Somerset and Plymouth.

Further advice on COVID-19:                                   NHS: nhs.uk/conditions/coronavirus-covid-19

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