Corona Virus

Latest Corona Virus information:-


This page was uploaded on 21st March 2020.
We will be updating this page as things progress.
The next government review is on 18th June 2020.

Page updated 1st June 2020.


We will not be taking any new bookings for holidays starting before 4th July 2020.
This date may be altered to follow the government guidelines as conditions change.
 

On the 23rd March 2020, Prime Minister Boris Johnson addressed the nation and issued an instruction that everyone is to remain in their homes.
Therefore, for people who do not have holiday cancellation insurance and are due to start their holiday and have paid in full for their booking, should at the cottage owner’s discretion, be able to change their booking to a date later this year (2020), (we are not able to transfer bookings to next year (2021). You are able to do this by sending us an email with your preferred dates for this year. email: cottages@lindfordhouse.com 

We’d like to reassure you that we are doing everything we can to support both guests and owners. For more guidance we advise you to read the information on the government or NHS website.

For people who have a holiday booked with us that is more than 28 days away can we ask you to please email cottages@lindfordhouse.com  with your queries rather than phoning us so we can help guests with more imminent bookings over the phone. We will reply to your emails as soon as we can. Thank you for your patience and understanding.

We understand that the uncertainty surrounding Coronavirus (Covid-19) is prompting questions regarding travel in the UK. We hope our most frequently asked questions will provide you with some clear answers relating to you and your upcoming holiday.

We will continue to do everything we can to help you and if you have any further questions please do not hesitate to get in touch on 01326 280454 or email cottages@lindfordhouse.com 

Can I change my booking to another date?

For holidays that are paid in full and you would like to change the dates of your holiday to different dates this year (2020)
(we are not able to transfer bookings to next year (2021), we will simply need to contact the owners and ask if they’d be happy for us to do so for you. This is at the owner’s discretion. We will not be making any charges for transferring bookings for those holidays where we are able to transfer dates. If there is an increase in price, you will just need to pay the difference. We are only changing booking dates for bookings that are due while the government travel restrictions are in place.

How is Covid-19 going to affect my holiday if there are travel restrictions?

With travel restriction in place, you will need to contact us and get your cottage booking moved to a  later date this year.
email to : cottages@lindfordhouse.com 

Will my insurance cover me if I’m not able to travel?

We advise you get in touch with your insurer directly to answer any questions you may have regarding your policy. If you do not have travel insurance, please contact us and we will endeavour to rearrange your holiday dates, if possible (see above).

What happens if I want to cancel my holiday?

Please get in touch and we will see how we can help with any questions or concerns you have regarding your holiday. Our usual booking conditions apply. If you would like to read our booking conditions and cancellation policy please CLICK HERE.

Housekeeping
Your holiday property will have undergone a thorough clean prior to your arrival as it would normally. In return we would ask that you leave the property clean and tidy on your departure. We cannot and do not guarantee properties are free from infection, however, we do expect them to be cleaned and maintained to the usual high standard.

Illness During Your Stay

Should you fall ill at a property then you must let us know immediately (Lindford House Holiday Cottages)
Tel: 01326 280454. email
cottages@lindfordhouse.com
You will be required to vacate the property in accordance with the departure date as we cannot facilitate self-isolation in our properties

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